Policies

Privacy Policy

Information We Collect

Prime Pallet Supply collects information you provide directly, such as your name, email address and phone number, when you contact us, request a quote or join our newsletter.

How We Use Information

Information collected is used to respond to inquiries, process orders, provide shipping updates and share relevant product or promotional updates you've opted into.

Information Sharing

We do not sell personal information to third parties. Information may be shared with service providers who help operate the site, such as shipping and payment partners, solely to fulfill orders.

Contact

Questions about this policy can be directed to primepalletsupply@gmail.com.

Terms & Conditions

Use of Site

By using this site, you agree to browse and purchase inventory in accordance with these terms and applicable law.

Product Listings

Pallet listings include estimated unit counts and category information. Actual contents may vary between drops. Manifest availability is noted per listing where applicable.

Orders and Payment

Orders are confirmed once payment is received. Bulk and wholesale orders may require separate invoicing arranged through direct contact.

Limitation of Liability

Prime Pallet Supply is not liable for resale outcomes, as resale value depends on market conditions outside our control.

Shipping Policy

Freight Shipping

Pallet orders ship via freight carrier. Delivery timelines vary by location and carrier availability.

Shipping Costs

Shipping costs are calculated based on pallet weight, dimensions and delivery address. Buyers can request a shipping estimate before ordering.

Delivery Access

Freight deliveries typically require a loading dock or forklift access. Liftgate service may be available for an additional fee — ask before ordering if this applies to you.

Damaged Freight

Inspect pallets at delivery and note any visible damage on the delivery receipt before signing.

Payment Policy

Accepted Payment Methods

We accept Cash App, Zelle, Chime and direct bank transfer. Payment details are confirmed directly with our sales team over WhatsApp once your order is finalized.

Order Confirmation

Orders are confirmed and scheduled for shipment once payment has been received in full.

Bulk Order Invoicing

Buyers purchasing multiple pallets or truckload quantities can request a formal invoice through WhatsApp or the contact form.

Delivery & Returns

Delivery Windows

Estimated delivery timelines are shared once a shipment is scheduled. Timelines can vary based on carrier and location.

Liquidation Pallet Returns

Because liquidation pallets are sold as bulk, mixed-condition lots, returns are handled on a case-by-case basis. Contact us promptly if there is an issue with your order.

Reporting an Issue

Reach out within a reasonable time of delivery with photos and order details so we can review the issue and respond.

Disclaimer

General Information Only

Content on this site, including buying guides and educational articles, is provided for general informational purposes and does not guarantee resale outcomes.

No Resale Value Guarantee

Estimated retail values referenced in manifests reflect original retail pricing, not guaranteed resale value. Resale results depend on market demand, condition and your sales channel.

Product Availability

Pallet inventory changes frequently. Listings are updated regularly, but availability is not guaranteed until an order is confirmed.